ANSWERS TO FREQUENTLY ASKED QUESTIONS

We deliver everywhere in the United States except for Alaska and Hawaii.

All orders over $200 qualify for free shipping. $50 is the minimum order amount to qualify for purchase and delivery.

Yes, all orders over $200 qualify for free shipping.

$50 is the minimum order amount to qualify for purchase and delivery.

$50 is the minimum order amount to qualify for purchase and delivery.

Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.

You can choose your desired delivery date at checkout. We deliver Tuesdays - Fridays. Orders are typically packed the day they go out, and are shipped with overnight service. We do not deliver on weekends, Mondays, or major holidays.

Tracking numbers are sent via email once your order ships. Contact Us if you have not received a tracking number after your estimated order shipment date.

To accurately track your order, we recommend plugging your tracking number into your shipping carrier’s package tracking site.

No, a signature isn’t required for delivery. We do recommend that your meat and seafood be refrigerated or frozen immediately upon receipt.

Yes, we offer pickup for local orders in Clackamas, Oregon.

Pickup Hours:
Monday – Thursday, 8am - 4pm
Friday, 8am – 2pm

Please select “Local Pickup in Clackamas, OR” from the shipping method options at checkout.

If your order was placed:

• Monday – Thursday, your order will be ready the following day
• Friday – Sunday, your order will be ready Monday

Pickup Address and Instructions:
16797 SE 130TH Ave
Clackamas, OR 97015

Park at Will Call and follow instructions on the sign posted. Let one of our staff members know you’ve arrived by calling 503-905-4572.

Absolutely. To include a gift message, navigate to the cart page before you check out. Find the “GIFT MESSAGE” section below your list of items. The recipient will not receive pricing information.

We accept all major credit cards. You can also pay for your order using a gift card.

Be sure you’re logged in to your account. At the top of the screen, tap the profile icon, choose “Account,” then “Orders.”

If something went wrong along the way from us to you, please Contact Us within 3 days after your expected delivery date so we can make it right.

Our packaging is designed to keep your order fresh and frozen during transit, for a maximum of 3 days. We recommend that you refrigerate or freeze your meat and seafood immediately upon receipt in order to protect its quality and freshness. Please note that orders are packed with dry ice that may evaporate during transit. This is completely normal. As long as your products are cold to the touch (below 40°F) they can be safely refrozen, refrigerated, or consumed.

If your delivery is delayed and arrives partially or completely thawed (above 40°F) those items should be discarded and should not be eaten. We want you to be 100% satisfied. We will refund or replace any item that doesn’t arrive in edible condition within 3 days of delivery. Contact Us

We are unable to accept returns since our items are perishable. If your items arrive completely defrosted or damaged, please contact us within 3 days after delivery so we can replace those items for you. Contact Us

Please contact us within 3 days of receiving your order if your order:

• Arrives thawed or internal produc is damaged:
  • If the product is warm to the touch (above 40 degrees), or packaging is torn or damaged, we will happily reship your order or offer a full refund.
• Please note that photos are required. This is to ensure our team can properly investigate any potential issues and address root causes with our warehouse team. You can include them in an email directly to shop@pacificseafood.com.
• Is missing or was never delivered:
  • We are happy to reship or offer a full refund if your order is missing or was never delivered by FedEx.
  • If FedEx tracking shows the order was delivered with proof of delivery, we are unable to offer a refund or reshipment of your order.
  • Our packaging is designed to keep your order fresh and frozen during transit, for a maximum of 3 days. If your order takes longer than 3 days to get to you, please Contact Us and we will help make it right.
• Experiences a FedEx delivery delay:
  • Our packaging is designed to keep your order fresh and frozen during transit, for a maximum of 3 days. If your order takes longer than 3 days to get to you, please email us at shop@pacificseafood.com and we will help make it right.
• Is missing any products ordered:
  • Please email us at shop@pacificseafood.com with the quantity and name of product missing. Our operations team will review packing slips to confirm if there was an error on our end.
  • We are happy to reship or offer a partial refund on any missing products in the original order if there was an error on our end.
• Has product you did not order:
  • Please feel free to keep or discard any products received that were not included in your original order. Since all items are perishable, we do not except any returned products.
• Is missing a promotional product:
  • We are happy to reship any promotional product that is missing if the product is still in the promotional period window and currently in stock. We will offer you store credit in the amount of the item's value if it does not fall under the criteria mentioned.
• Has a product out of stock:
  • While we work to ensure inventory levels are accurate, we do have products occasionally go out of stock due to high demand or limited seasonal availability. If this happens, we will issue you a partial refund for the products out of stock.

Please note: Pacific Seafood Shop is not responsible for any shipping issues due to address input errors, FedEx handling errors, or lost/stolen packages.

We understand mistakes happen! If you accidentally selected “local pickup” at checkout but need your order shipped instead, please email us at shop@pacificseafood.com and let our team know.

Since we do not have a way to charge for any additional shipping costs, we will have to cancel and refund your order. You can then re-order again with shipping selected.

Please note that once an order has been placed as "local Pickup," our policy states that you have 5 business days to pick up your order from the date selected at checkout. If you accidentally selected "Local Pickup," you also have 5 business days to notify us so we can cancel and refund your order. If we are notified past 5 business days, we will offer a refund of up to 50% of the order total for restocking fees. This policy is in place to make sure we are offering the freshest products possible.

If you need to cancel your order, please email us, prior to the shipping of your order, at shop@pacificseafood.com and we will be happy to assist you in a cancellation and full refund.

Once the order has shipped, we are unable to cancel the order and cannot offer a refund of any amount. This policy is in place to maintain the quality and safety of our products for all our customers since our items are perishable and we cannot accept returns.

We have a 5-business day pickup window (from your selected pickup date) for customers who have selected “local pickup” at checkout.

Clackamas Pickup Hours:
Monday – Thursday, 8am - 4pm
Friday, 8am – 2pm

Please note that we do not offer weekend pickup for orders.

Please note If the order is not picked up during the pickup window, we will cancel your order and offer a partial refund (up to 50%) of the order total back to the original payment method. The non-refunded portion of the order will be retained as a restocking fee.

This allows us to maintain inventory availability for other orders and promptly deliver products to our customers. Your cooperation in adhering to this policy is appreciated as we strive to provide efficient service to all customers.

Our products are frozen to preserve optimal freshness and the best eating experience.

Your order is packed with dry ice in an insulated and moisture-resistant cooler. The cooler ships in a snug-fitting cardboard box for additional sturdiness and protection during transit. Most of our products come vacuum-sealed, which preserves optimal freshness and the best eating experience.

Our packaging is designed to keep your order fresh and frozen during transit, for a maximum of 3 days. We recommend that you refrigerate or freeze your meat and seafood immediately upon receipt in order to protect its quality and freshness. Please note that orders are packed with dry ice that may evaporate during transit. This is completely normal. As long as your products are cold to the touch (below 40°F) they can be safely refrozen, refrigerated, or consumed.

If your delivery is delayed and arrives partially or completely thawed (above 40°F) those items should be discarded and should not be eaten. We want you to be 100% satisfied. We will refund or replace any item that doesn’t arrive in edible condition within 3 days of delivery. Contact Us

We recommend that you refrigerate or freeze your meat and seafood immediately upon receipt in order to protect its quality and freshness. You can store products in their unopened vacuum packages or use the wrapping recommendations below.

In the fridge:

• Fish: Store tightly wrapped in wax paper, plastic wrap, or foil for up to 2 days.
• Meat: Store tightly wrapped for up to 2 days.
• Shrimp: Keep in an airtight container for 2 – 3 days if raw and 4 – 5 days if cooked.

In the freezer:

• Fish: Double wrap, first in plastic or wax paper and then in foil. Fattier fish such as tuna or salmon store well for 2 months, while leaner fish like rockfish or cod keep up to 6 months.
• Meat: Double wrap, first in plastic or wax paper and then in foil. Meat stores well for 2 – 3 months. Poultry stores well for 3 – 4 months.
• Shrimp: Double wrap, first in plastic then in foil. Cooked shrimp store well for 2 – 3 months in the freezer, and raw shrimp store well for 4 – 5 months.

We recommend thawing your frozen products in the fridge. Most products will be completely thawed in 6 – 12 hours. If you’re pressed for time, thaw your frozen products in cold water.

We certainly do! Check out our recipes and cooking tips. Each individual item we sell also has a featured dish that is represented in the main product image. Recreate it at home by following the recipe on each product page.

Our gluten free items are processed under a strict FDA HACCP plan which ensures that we do not have any cross contamination. Extensive measures are taken, including testing from a third-party lab, to make certain there is no gluten in our products. These quality standards have met certification requirements for the Celiac Support Association's Recognition Seal Program which is designed exclusively for products which are appropriate for a medically prescribed celiac diet.

Yes, we continually evaluate new products to add to our online selection. If there’s something specific you’d like to see, please Contact Us.

Most of our products come from right here in the USA. Pacific Seafood was founded in the state of Oregon in 1941, and today the company employs more than 3,000 team members across 40+ facilities. Click Here to learn more about our fishing, processing, distribution, and aquaculture operations. For questions about a specific product, please Contact Us.

Pacific Seafood offers more than 40 certified sustainable species, in addition to our 25 certified sustainable facilities. We believe it is our responsibility to serve our oceans through a continuous commitment to sustainable fishing practices that protect our fisheries.

Our Certifications:

• Marine Stewardship Council
• Aquaculture Stewardship Council
• Best Aquaculture Practices

Our dedication to sustainable efforts goes beyond our commitment to oceans and fisheries. We recognize taking care of our earth is critical for the health of our oceans, as well as the communities where we reside. We are dedicated to reducing, reusing, and recycling in every area we can to conserve our precious resources. Learn more about our sustainability efforts in our Corporate Social Responsibility Report.

We offer both wild-caught and farm-raised seafood. Wild stock alone cannot meet the growing demand for seafood. That is why we made the decision to expand our operations into sustainable farming through aquaculture. Sustainable aquaculture helps meet seafood demand by complementing wild stocks. This ensures the broadest selection of species, so everyone can enjoy the bounty of the world’s oceans and rivers. Our farms are proudly certified sustainable by Best Aquaculture Practices. No matter where it comes from, Pacific Seafood is committed to providing customers with the freshest, most sustainable, highest-quality product on the market.

For questions about a specific item, please Contact Us.