Frequently Asked Questions (FAQ) - Pacific Seafood

GENERAL QUESTIONS

Do you have plans to offer different products?

We are continually evaluating new products to be added to our offerings. If there is something specific you’d like to see offered please drop us a note at info@pacificseafood.com. Be sure to follow us on Facebook, Twitter, and Instagram so you don’t miss any new product announcements. 

Can I customize family value packs?

Our family value packs are carefully crafted by our experts, but now you can shop all of our products individually and build the perfect select that suits you and your family’s needs!

 

Is the product fresh or frozen?

Our products are frozen to preserve optimal freshness and the best eating experience. 

What country is the seafood from?

Our boxes offer a variety of products, the vast majority of which are proudly products of the USA. For questions on a specific product, please contact us at info@pacseafood.com.

Are recipes included in the boxes?

Our boxes come with QR codes with recipes specific to your box and we are hoping to add more recipes to the box in the future, but in the meantime please check out our robust recipe database at https://www.pacificseafood.com/recipes/.

 

OYSTER QUESTIONS

Can I order oysters in addition to other items?

Yes, you are more than welcome to order more than only oysters. You’ll notice that your orders will come from two different locations in two different packages. You’ll automatically receive your oysters via UPS Next Day Air, and any other products via whichever shipping method you choose at checkout. You will receive both tracking numbers in an email after your purchase, if you don’t, please contact info@pacseafood.com.

 

I received my oysters but I haven’t received my other products

Your oysters will arrive via UPS Next Day Air, any other products you purchased come via the delivery method you selected at checkout. You may check on your deliveries via the tracking numbers associated with each of the two shipments.

 

Are the oysters fresh?

The oysters you receive will all be fresh and live, aside from the oysters on the ½ shell that will be frozen.

 

Where are you shipping oysters from?

Our oysters are all shipped directly from the farm where they are raised, please contact info@pacseafood.com for specific locations.

 

How do I know my oysters are still safe to eat?

Your oysters should be kept at 36-28 degrees, maintain a firm texture, and not have a smell. If you have any further questions, please contact us at info@pacseafood.com

 

How do I prepare my oysters?

Please ensure that you fully cook any raw products to the USDA recommended internal temperatures before enjoying. For recipes please visit https://www.pacificseafood.com/recipes/.

 

Can I eat the oysters raw?

The USDA recommends that you fully cook any raw products to the USDA recommended internal temperatures before enjoying.

 

How long are the fresh, live, oysters safe to eat for?

Live oysters should be only kept 5-7 days after you receive them, always stored at 36-28 degrees. If you have further questions, please contact us at info@pacseafood.com.

 

How do I thaw frozen oysters?

For best results, rinse frozen oysters under cold water and place on a baking sheet in the fridge until thawed.

 

It’s very hot out, will the oysters still be safe to eat when I receive them?

We pack your oysters with enough ice to be delivered safely to your house, guaranteed. Please take the oysters in and place them in the fridge/freezer once you receive them. If you have any issues, please contact info@pacseafood.com.

 

 

SHIPPING AND PAYMENT QUESTIONS

Where do you ship to?

Anywhere in the United States excluding Alaska and Hawaii which we hope to add very soon. 

 

How do I track my package? 

A tracking number will be sent with your order confirmation. If you did not receive a tracking number, or if it isn’t working, please reach out to our customer service desk at 1-800-275-6022 or by sending an email to info@pacificseafood.com. The desk is open 9am-5pmPDT, Monday-Friday. 

How are your items shipped?

We offer a variety of shipping options depending on where you are located, you will see all available options at checkout

 

When will my order arrive?

All non-next-day orders placed Monday through Wednesday will be sent out the same day. Orders placed Thursday through Sunday will be shipped that following Monday. This allows for shipments to stay frozen and avoid shipping complications.

 

My package didn’t arrive

Please contact our customer service desk at 1-800-275-6022 or by sending an email to info@pacificseafood.com. The desk is open 9am-5pmPDT, Monday-Friday. 

Do I have to be home to get my package?

We recommend that the seafood is placed in the freezer as soon as it’s delivered, but a signature is not required for the delivery.

How long can my seafood sit on my porch and still stay frozen?

We recommend putting the product in to the freezer, or keep a few in the refrigerator for dinner that night, as soon as it arrives, to maintain optimal freshness.

Can I pick up my order instead of shipping it?

We offer pick-up for local orders in the Clackamas area. Please select the “pick-up” option at checkout, and e-mail info@pacseafood.com if you have any further questions.

How do I pick up my order in Clackamas?

Your pick up will be ready at 16797 SE 130TH Ave, Clackamas OR 97015. Please park at Will Call and follow instructions on the sign posted to let one of our staff members know you have arrived using the phone number 503-905-4572.

  • If your order was placed:
    • Before 1pm PST, Monday-Friday your order will be ready between 1-4pm today
    • After 1pm PST, Monday-Thursday your order will be ready between 8-4pm the following day
    • After 1pm Friday, and any time Saturday or Sunday, your order will be ready Monday between 8-4pm

If you have any questions about your order or pickups, you can email us at info@pacificseafood.com or call us at 503-905-4500. Our hours are M-F 7AM-5PM PST.

My payment didn’t process

Please contact our customer service desk at 1-800-275-6022 or by sending an email to info@pacificseafood.com. The desk is open 9am-5pmPDT, Monday-Friday.